Completed
Request for Refund and Subscription Cancellation
Hello, I thought I had cancelled my subscription in October of last year, but it appears that it was not cancelled. Therefore, I would like to request the following: Please refund the charges from October of last year (2025) through the present. Please cancel my subscription. Thank you for your assistance.
Yang Wang 6 days ago
💡 Feature Request
Completed
Request for Refund and Subscription Cancellation
Hello, I thought I had cancelled my subscription in October of last year, but it appears that it was not cancelled. Therefore, I would like to request the following: Please refund the charges from October of last year (2025) through the present. Please cancel my subscription. Thank you for your assistance.
Yang Wang 6 days ago
💡 Feature Request
Completed
账号异常寻求帮助
我是devv 会员，一开始一直显示网络异常，然后显示”Your current balance is 0 credits”，但是我在2025年12月30日充值了10💲，然后今天是12月31号，同时我检查我的历史记录发现，我仅仅进行了devv research,仅仅花掉了80credits，但我的账号显示显示credit为0，请帮助我。我发邮件到“jiayuan@devv.ai”没有得到任何回应。如果看到，请及时协助我解决，谢谢。我的账号是wang1223882953@163.com
RUONAN WANG About 1 month ago
📥 Feedback
Completed
账号异常寻求帮助
我是devv 会员，一开始一直显示网络异常，然后显示”Your current balance is 0 credits”，但是我在2025年12月30日充值了10💲，然后今天是12月31号，同时我检查我的历史记录发现，我仅仅进行了devv research,仅仅花掉了80credits，但我的账号显示显示credit为0，请帮助我。我发邮件到“jiayuan@devv.ai”没有得到任何回应。如果看到，请及时协助我解决，谢谢。我的账号是wang1223882953@163.com
RUONAN WANG About 1 month ago
📥 Feedback
Completed
Devv code 的使用问题
Hi， 我目前的订阅是pro （早鸟版），在之前发布devv code 的时候我能使用它来创建一些小项目的demo， 但是现在无法使用了，提示的是 credit 额度不足。 想问一下现在的版本中，额度里的plan/Free的credit是不是不可以用于创建demo project了呢？ 又或者是不是我的使用方式有问题呢？ Kind Regards， Ning
赖宁 About 1 month ago
💡 Feature Request
Completed
Devv code 的使用问题
Hi， 我目前的订阅是pro （早鸟版），在之前发布devv code 的时候我能使用它来创建一些小项目的demo， 但是现在无法使用了，提示的是 credit 额度不足。 想问一下现在的版本中，额度里的plan/Free的credit是不是不可以用于创建demo project了呢？ 又或者是不是我的使用方式有问题呢？ Kind Regards， Ning
赖宁 About 1 month ago
💡 Feature Request
Completed
URGENT – Just loaded $10 and balance shows -1329 credits – Return my credits NOW
Hi Devv team / Hola equipo Devv, I just loaded another $10 (literally minutes ago) and instead of receiving the credits, my balance shows -1329 and I have 0 credits available. This is the second time this happens in less than a week. My current plan expires on December 25, NOT on December 2, so there is no reason for the system to be deducting or blocking my credits like this. Please refund/restore the credits from this last $10 payment IMMEDIATELY and fix whatever bug is causing this, because it’s already crossing every limit of patience. I’m still your client and out of respect I’m not using strong words, but this needs to be solved right now. Transaction ID / Payment proof attached (or can send immediately). Thank you / Gracias,
Honey Productions 2 months ago
💡 Feature Request
Completed
URGENT – Just loaded $10 and balance shows -1329 credits – Return my credits NOW
Hi Devv team / Hola equipo Devv, I just loaded another $10 (literally minutes ago) and instead of receiving the credits, my balance shows -1329 and I have 0 credits available. This is the second time this happens in less than a week. My current plan expires on December 25, NOT on December 2, so there is no reason for the system to be deducting or blocking my credits like this. Please refund/restore the credits from this last $10 payment IMMEDIATELY and fix whatever bug is causing this, because it’s already crossing every limit of patience. I’m still your client and out of respect I’m not using strong words, but this needs to be solved right now. Transaction ID / Payment proof attached (or can send immediately). Thank you / Gracias,
Honey Productions 2 months ago
💡 Feature Request
help
Bohan, thank you for 1000, I made you another admin of the project, if you log in by email, you will see a chat for publishing filters, you can enter promt and click "publish filter", the filter will appear in the gallery, but after refreshing the page it will disappear, and if you remove one of the filters, a new filter will appear again as if there is no place, that's such a mistake. Earlier, I wrote that the publication does not work, it turns out that it works, the filter is just hiding, maybe this way you can help, thanks again for 1000, I was able to make you an admin.🙏 @Bohan
Andrey 2 months ago
📥 Feedback
help
Bohan, thank you for 1000, I made you another admin of the project, if you log in by email, you will see a chat for publishing filters, you can enter promt and click "publish filter", the filter will appear in the gallery, but after refreshing the page it will disappear, and if you remove one of the filters, a new filter will appear again as if there is no place, that's such a mistake. Earlier, I wrote that the publication does not work, it turns out that it works, the filter is just hiding, maybe this way you can help, thanks again for 1000, I was able to make you an admin.🙏 @Bohan
Andrey 2 months ago
📥 Feedback
Completed
Subject: URGENT COMPLAINT: CRITICAL Issues and CREDIT THEFT in Image Generation (I Demand Immediate Resolution!) - 4D ai Project
URGENT COMPLAINT: CRITICAL Issues and CREDIT THEFT in Image Generation (I Demand Immediate Resolution!) - 4D ai Project Dear Bohan, I am writing to you with deep frustration and serious concern regarding the functionality of the image generation service. Honestly, I did not want to have to write this, but the situation has become unsustainable. I have attempted image generation at least four times, and on all these occasions, the system has DONE ABSOLUTELY NOTHING. It simply consumes the credits, shows me the empty photographic proof that I am attaching, and delivers no results. What is most alarming, Bohan, is that the system supposedly deducts credits based on the generation's difficulty. However, even for attempts that should not involve such high difficulty, I have seen significant amounts like 204, 204, or 200 credits deducted, and STILL I receive no output. This cannot stand! I consider this to be direct theft. My money is hard-earned, and I would expect it to be valued more. It is unacceptable for a system to be designed to "take, take, and take" credits without delivering the promised service, and to even charge for a difficulty that yields no results. If the work were performed correctly, I would bear the cost without issue. But the sheer helplessness I feel watching my investment vanish without any return is immense. My money is hard-earned, Bohan. I urgently demand that this system be investigated and fixed. I need an immediate resolution to this situation and compensation for the credits that have been stolen. I expect an urgent response and a concrete solution to this problem. Sincerely, Edu 4D ai Project: https://preview-f3rwegq3ak8w.devv.app
Honey Productions 2 months ago
💡 Feature Request
Completed
Subject: URGENT COMPLAINT: CRITICAL Issues and CREDIT THEFT in Image Generation (I Demand Immediate Resolution!) - 4D ai Project
URGENT COMPLAINT: CRITICAL Issues and CREDIT THEFT in Image Generation (I Demand Immediate Resolution!) - 4D ai Project Dear Bohan, I am writing to you with deep frustration and serious concern regarding the functionality of the image generation service. Honestly, I did not want to have to write this, but the situation has become unsustainable. I have attempted image generation at least four times, and on all these occasions, the system has DONE ABSOLUTELY NOTHING. It simply consumes the credits, shows me the empty photographic proof that I am attaching, and delivers no results. What is most alarming, Bohan, is that the system supposedly deducts credits based on the generation's difficulty. However, even for attempts that should not involve such high difficulty, I have seen significant amounts like 204, 204, or 200 credits deducted, and STILL I receive no output. This cannot stand! I consider this to be direct theft. My money is hard-earned, and I would expect it to be valued more. It is unacceptable for a system to be designed to "take, take, and take" credits without delivering the promised service, and to even charge for a difficulty that yields no results. If the work were performed correctly, I would bear the cost without issue. But the sheer helplessness I feel watching my investment vanish without any return is immense. My money is hard-earned, Bohan. I urgently demand that this system be investigated and fixed. I need an immediate resolution to this situation and compensation for the credits that have been stolen. I expect an urgent response and a concrete solution to this problem. Sincerely, Edu 4D ai Project: https://preview-f3rwegq3ak8w.devv.app
Honey Productions 2 months ago
💡 Feature Request
Completed
Unable to cancel subscription
Dear Team, I'm unable to cancel my subscription myself. Could you please assist me with this matter? Thank you in advance! I've seen some similar posts regarding subscription issues.
kitsch 2 months ago
💡 Feature Request
Completed
Unable to cancel subscription
Dear Team, I'm unable to cancel my subscription myself. Could you please assist me with this matter? Thank you in advance! I've seen some similar posts regarding subscription issues.
kitsch 2 months ago
💡 Feature Request
Completed
It shows that I have credits but the promt says I don't
It shows that I have 66 credits but when I try to add a prompt to make changes it says that I need to buy more credits Can you explain why is it like this? Is it a bug or what? I am just scared to pay if this will continue and credits won’t be used fairly…
Paneraix3 2 months ago
🐛 Bug Report
Completed
It shows that I have credits but the promt says I don't
It shows that I have 66 credits but when I try to add a prompt to make changes it says that I need to buy more credits Can you explain why is it like this? Is it a bug or what? I am just scared to pay if this will continue and credits won’t be used fairly…
Paneraix3 2 months ago
🐛 Bug Report
Completed
Thank You for the Quick Fix and Devv's Commitment!
Dear Bohan, I am writing to extend my sincere thanks to you and your team for the prompt response and for resolving the backend error so quickly. I have refreshed the webpage and can confirm that my balance has been adjusted and is now correct. I want to offer my sincerest apologies for the desperation I may have conveyed the other day. The frustration of the situation got the best of me, but I understand that it was a technical error related to the subscription handling. I appreciate your efforts and the great gesture you have made to compensate for the inconvenience. With this level of service and customer care, I confirm that Devv truly delivers for its users. Thank you again for the follow-up. Kind regards, Edu.
Honey Productions 2 months ago
💡 Feature Request
Completed
Thank You for the Quick Fix and Devv's Commitment!
Dear Bohan, I am writing to extend my sincere thanks to you and your team for the prompt response and for resolving the backend error so quickly. I have refreshed the webpage and can confirm that my balance has been adjusted and is now correct. I want to offer my sincerest apologies for the desperation I may have conveyed the other day. The frustration of the situation got the best of me, but I understand that it was a technical error related to the subscription handling. I appreciate your efforts and the great gesture you have made to compensate for the inconvenience. With this level of service and customer care, I confirm that Devv truly delivers for its users. Thank you again for the follow-up. Kind regards, Edu.
Honey Productions 2 months ago
💡 Feature Request
Completed
Subscription Issue: Double Charge & Account Downgraded
Dear Devv.ai Support Team, I am writing to resolve a critical issue regarding my subscription status and a billing error. The Situation: My subscription was in the process of auto-renewal. However, I accidentally purchased a subscription manually at the same time. This resulted in my account being charged twice for the same product. The Problem: Immediately after the second payment was deducted, my "Pro/Premium" subscription was canceled completely by the system. Despite having paid (twice), I currently have no access to the premium features I paid for. My Request: Restore my Pro/Premium access immediately as the payment has been made. Transaction Details: Account Email: nghigameviet@gmail.com (THE INVOICE FOR THE RECENT PURCHASE WAS PACKED UP THE FIRST TIME, THE LAST TIME I VISITED DEVV.AI THERE WERE 2 SUBSCRIPTIONS, AND WHEN I PURCHASED THIS MY ACCOUNT STILL REPORTED THAT MONEY WAS DEDUCTED AND I DID NOT HAVE ENOUGH MONEY FOR THE FIRST BILL DEDUCTION, AND RECENTLY MY DEVV.AI ACCOUNT WAS DOWNGRADE TO A FREE ACCOUNT) (RECHARGE FOR FIRST PURCHASE BUT MY ACCOUNT DOES NOT HAVE ENOUGH BALANCE SO IT CANNOT RENEW AUTOMATICALLY) (INVOICE FOR FIRST PURCHASE WAS RENEWED ABOUT 1 MONTH AGO)
Nghi Phạm 2 months ago
💡 Feature Request
Completed
Subscription Issue: Double Charge & Account Downgraded
Dear Devv.ai Support Team, I am writing to resolve a critical issue regarding my subscription status and a billing error. The Situation: My subscription was in the process of auto-renewal. However, I accidentally purchased a subscription manually at the same time. This resulted in my account being charged twice for the same product. The Problem: Immediately after the second payment was deducted, my "Pro/Premium" subscription was canceled completely by the system. Despite having paid (twice), I currently have no access to the premium features I paid for. My Request: Restore my Pro/Premium access immediately as the payment has been made. Transaction Details: Account Email: nghigameviet@gmail.com (THE INVOICE FOR THE RECENT PURCHASE WAS PACKED UP THE FIRST TIME, THE LAST TIME I VISITED DEVV.AI THERE WERE 2 SUBSCRIPTIONS, AND WHEN I PURCHASED THIS MY ACCOUNT STILL REPORTED THAT MONEY WAS DEDUCTED AND I DID NOT HAVE ENOUGH MONEY FOR THE FIRST BILL DEDUCTION, AND RECENTLY MY DEVV.AI ACCOUNT WAS DOWNGRADE TO A FREE ACCOUNT) (RECHARGE FOR FIRST PURCHASE BUT MY ACCOUNT DOES NOT HAVE ENOUGH BALANCE SO IT CANNOT RENEW AUTOMATICALLY) (INVOICE FOR FIRST PURCHASE WAS RENEWED ABOUT 1 MONTH AGO)
Nghi Phạm 2 months ago
💡 Feature Request